How can we help?

You create it yourself, no ticket needed. Open eduroam.kren-ks.eu, choose My Account and sign in with your official institutional email through Microsoft or Google. The platform verifies your institution automatically; then set your eduroam password. Forgot it? Do the same and set a new one.

Always enter your identity in its full format, e.g. username@institution. Configure your device with the official geteduroam app instead of connecting manually. If it still fails, open the support chat and choose eduroam → I have an account but cannot connect.

Go to portal.office.com. Students and staff of public universities (except the University of Prishtina) sign in with their university email and the same password they use in Google (Gmail / Google Workspace). University of Prishtina users sign in with their institutional Microsoft account.

Open a support request in the chat (Microsoft 365 → License missing). You will need your official university email and your student or staff ID so we can verify your identity.

Open a support request in the chat (Microsoft 365 → MFA / Authenticator) with your official university email and student or staff ID. After verification we reset your MFA so you can register your new phone.

If your university uses Google sign-in, reset the password of your Google university account. Otherwise open a request in the chat (Microsoft 365 → Password reset) with your official email and ID.

The laboratory at ITP Prizren is available only to higher education institutions (HEIs) in Kosovo. Requests are sent by the institution through KREN support.

The KREN LMS is at edu.kren-ks.eu. For access problems open the support chat and choose Moodle / LMS.

Open Outlook on the web and sign in with your KREN email address.

After you send a request through the chat you receive an email with your ticket number. You can also create and follow tickets in the support portal or write to [email protected].